Older Girl Beauty

Product Recall Info – Clairol Natural Instincts

You guys know that I am a big Clairol Natural Instincts supporter, due to my several posts here on OGB. Well, when I heard about a recall they were doing, I wanted to make sure that you guys had the information, too:

The Natural Instincts shades affected by the recall are:

— Shade 16 Light Auburn (Spiced Tea)

— Shade 35 Brown Black (Ebony Mocha)

— Creme Shade 03G Light Golden Blonde (Honey Creme)

— Creme Shade 7.5 Dark Blonde (Maple Creme)

— Creme Shade 21G Medium Golden Brown (Caramel Creme)

— Creme Shade 23R Medium Auburn (Raspberry Creme)

— Creme Shade 30R Dark Auburn (Cherry Creme)

— Creme Shade 31 Darkest Brown (Coffee Creme)

— Vibrant Shade 9 Natural Light Blonde (Blonde Vibrance)

— Vibrant Shade 10 Extra Light Blonde (Sun-Kissed Blonde)

“Customers who have purchased the recalled shades can call Clairol for a replacement number at 866-493-0512.”

**UPDATE**Just heard from the Natural Instincts reps and they wanted to make sure that we all understand that it is mismatched refreshers in the boxes that is being recalled – that the color itself is fine. If you want to read more specific details of the recall, including instructions on how to determine if you have a recalled box, please check out the Clairol alert page: http://www.clairol.com/alert/

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11 Comments

  1. Yikes, my heart skipped a beat. I’ve been alternating between 12A Navajo Bronze and 14 Tweed for years. Neither was on the list. I dread the day when I have to switch to permanent color. Thanks for posting.
    Zuzu’s Petals recently posted..Edward Bess Luxury Eye Brush

    1. Paula says:

      You are welcome! I tried out the new formula this past week – it doesn’t smell as sweet as the original I have been using, but they color seemed to come out brighter. I’ll test out the refresher here in a couple of weeks and see what kind of boost it gives me. I don’t wanna use stinky permanent ones, either!

  2. Lucie says:

    I – unfortunately – did not hear about the recall in time. It’s only while I was googling contact information at Clairol that I discovered there was a problem.

    Oddly enough, my hair colour 12A suede brown is not part of the recall – but the “refresher” gave my hair an orange hue! It’s a dramatic colour change. Even my husband NOTICED. Arg!

    1. Paula says:

      Oh NO! Were you able to call Clairol after all and let them know about your color change? I understand they are being very helpful about this right now and I am sure they would want to hear about a color change from a color NOT a part of their recall especially! I’m interested to hear what they said to you.

  3. thomas cleveland says:

    What is the replacement for #14 light ash tweed?
    BTW thanks for the red hair with the two week refresher in the new box. light brown.

    1. Paula says:

      I’m afraid I don’t know the replacement colors. Why don’t you give Clairol a call directly and see if they can help you out? 866-493-0512

  4. Bunny says:

    I Used the refresher for 2 wks(.no. 14 )and instead of light brown I have dark burge ndy or dark red where I had gray.It looks like i have 2 shades on it .It is not in the recall . I don’t Want anyone else to go through this. I have used no. 13 for years with good results.

    1. Paula says:

      Oh no, Bunny! Thanks so much for sharing your experience, tho!

  5. Nancy says:

    I’ve used Natural Instincts for years and have never had a bad experience until now. Just used #32 Burgandy Brown and it turned my roots orange!! I also look like I have 2 toned hair as it didn’t really take on the ends if it would have I probably would have ended up with orange hair. This used to be a good product, what happened?? I’m probably going to be looking for a new brand. I haven’t even used the refresher yet and probably won’t

    1. Paula says:

      Aww, Nancy, I’m sorry to hear that! Were you using the new Vibrant line or the regular line with the new packaging?

  6. Pat Reichard says:

    Didn’t recall the medium brown that turned my scalp orange and dried out my hair. Now my scalp is red and full of sores and am going to a dermatologist next week. Called Clairol customer service and they could care less.

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